Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works.
What You Need First
- A valid email address and a mobile phone number for verification.
- Proof of identity (passport, ID card, or driver’s license) for KYC checks.
- A payment method you can use for deposits and withdrawals (credit/debit card, e‑wallet, or bank transfer).
- Stable internet connection and a modern browser (Chrome, Firefox, Safari, or Edge).
- At least 18 years of age (or the legal gambling age in your jurisdiction).
Registration
- Visit Lizaro and click the Register button. Complete the form with your email, username, and password.
- Confirm your email by clicking the verification link sent to your inbox.
- Log in and complete your profile: full name, date of birth, address, and phone number.
- Upload a clear photo of your ID and a recent utility bill (if asked) to verify your identity.
- Once verified, make your first deposit using your preferred payment method. The minimum deposit is usually €10 or equivalent.
Mobile App
There is no dedicated app in the Google Play or Apple App Store. Instead, the casino offers a progressive web app (PWA) that you can launch directly from your browser. On Android, open the site in Chrome, tap the three‑dot menu, and select “Add to Home screen.” On iOS, use Safari, tap the Share icon, and choose “Add to Home Screen.” The PWA loads quickly, supports push notifications, and gives you a full‑screen experience similar to a native app.
Welcome Offer Explained
New players are typically offered a welcome package that includes a deposit match and free spins. Let’s break down the math with a realistic example:
| Item | Value |
|---|---|
| Deposit amount | €100 |
| Match percentage | 100% |
| Maximum bonus | €200 |
| Bonus amount credited | €100 |
| Wagering requirement (bonus) | 30x |
| Total wagering required | €100 × 30 = €3,000 |
| Free spins | 50 on a selected slot |
| Free spins winnings wagering | 40x |
To clear the bonus, you must place bets totaling €3,000. Only games that contribute 100% to wagering (usually slots) count. Table games and live casino titles contribute less (e.g., 10% or 0%). The free spins winnings are subject to a separate 40x wagering requirement. Always check the full terms before opting in, as the exact percentages and games can vary.
Need to Know
What is the wagering requirement for the welcome bonus?
The welcome bonus usually carries a 30x wagering requirement on the bonus amount. Free spins winnings have a 40x requirement. You must complete wagering within 7 to 30 days depending on the specific offer.
Are there withdrawal limits?
Yes. Standard limits are €4,000 per week and €16,000 per month. Higher limits may be available after verification and for VIP players. Withdrawals are processed within 24 hours for e‑wallets and 1–5 business days for cards and bank transfers.
Do I need to verify my account before withdrawing?
Yes. The casino requires full KYC verification before any withdrawal is processed. Upload your documents early to avoid delays. Once verified, future withdrawals are faster.
Which countries are restricted?
The platform does not accept players from the United States, the United Kingdom, France, Spain, Australia, and several other jurisdictions. Check the terms for the full list. If you are in an EU country, note that the casino holds a Curacao license, so winnings may be subject to local income tax.
Good to Know
If your withdrawal is delayed, follow these steps:
- Check your verification status – log in and see if any documents are still pending. Complete any missing requests.
- Confirm that you have met the wagering requirements for any active bonuses. Unfinished wagering can block withdrawals.
- Contact customer support via live chat (available 24/7) or email at support@thecasino.com. Provide your account ID and the withdrawal reference number.
- If the issue is not resolved within 48 hours, escalate by asking for a supervisor or submitting a complaint through the casino’s license provider (Curacao eGaming).
Most delays are caused by incomplete verification or bonus conditions. Staying proactive and providing the required documents upfront will keep your withdrawals smooth.